Terms & Conditions

www.enduroworldseries.com is the official website of Enduro Sports Organisation Limited, a Registered Company in Scotland, Reg No: SC437697.

Here at EWS we are passionate users of the products we sell. We won’t ever make or stock anything we don’t use on the trail too. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us with your feedback at shop@enduroworldseries.com.

Making a Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the Shopping Basket. After you have finished your selection, click on the Basket at the top right of the page and you will be asked for a few details that we need to be able to complete your order.

We accept PayPal and most International Credit Cards.

You will receive an email confirming that your order has been received by us, it does not confirm that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation invoice. We have included this term to ensure both parties in the case that a mistake has been made in description, picture or pricing, where a product has been inadvertently advertised or we are no longer able to supply a particular product for whatever reason. In the case of a change of price, we will always contact you first to ensure that any change in price is acceptable.

Value Added Tax (VAT) Charges

For all customers placing orders shipping to within the European Union, all item prices shown include Value Added Tax (VAT) at 20%. This means that the price shown on your order total will be the final price you pay delivered to you. 

For customers outside of the European Union, the prices are displayed as being “VAT FREE”. This means that VAT is not included in the price. You will not have to pay us any VAT, but you may be asked to pay VAT or other import taxes when the item is imported into your country. Not all orders will be charged VAT, but you should be aware that there is a chance that you will be asked to pay this by your local Tax authority - the rules differ between countries and states so please check with your local customs authority what you may have to pay.

EWS is a VAT registered company in the UK and our VAT Registration Number is: 283319492.

If there are any questions on any of this, please contact us at shop@enduroworldseries.com

Shipping and Handling

For delivery information please click here.

Stock Availability

We make every effort to keep our online stock levels up to date. In the event of any errors, a full refund is always offered, or you will have the choice to wait for the item to come back into stock or choose an alternative.

Receiving Your Order

It is crucially important that if your delivery requires a signature, that you check the box or package thoroughly before doing so. If the package is in any way damaged please refuse the delivery and contact us immediately. If it is damaged and you sign for it then you will not be able to claim a refund or insurance as you are certifying that the goods were received in good condition.

Where’s My Order?

Before contacting us to see where your order is, please consider the indicative delivery time on your dispatch confirmation email. If you require further details, please email shop@enduroworldseries.com

Our Returns Policy

Generally, we'll be happy to refund anything you've bought for up to 90 days from the date you receive it, so long as it’s in perfect, unused condition, in the original packing with the labels. If you'd like to return an item you bought more than 90 days ago, then you may be able to, but please email us about it first – a small restocking charge may also apply.

Faulty Items

If you think your item is faulty, please get in touch by emailing shop@enduroworldseries.com and we’ll do everything we can to help. Make sure you email or get in touch with us before you send the item though. If your item is still covered by the manufacturer’s warranty, you should be able to return it to us. The manufacturer may need to inspect it first, but once we confirm that it’s faulty, we’ll be happy to refund or replace it. If it’s found not to be faulty, we wouldn’t be able to cover the cost of sending your item back to you, which is why it’s really important that you get in touch with us first. 

Cancellation Policy

Under EU distance selling rules you have the right to cancel or return your order without charge at any time, until 7 working days after delivery. However, at EWS online shop you have 90 days to cancel or return your order. This can be done simply by returning your items using the Returns Form enclosed with your delivery and sending them to the addresses below:

Enduro World Series
Returns Department
Unit 8 Cavalry Park
Peebles
EH45 9BU
United Kingdom

You can cancel your order by email at any time provided the goods have not been dispatched by emailing: shop@enduroworldseries.com

In the event of an order cancellation where the goods have been dispatched, goods must be returned to the above address and the customer will be responsible for the cost of this. We recommend using some form of "signed for delivery" as we cannot be liable for the goods until we have receipt of them.

Provided the Goods are returned to us in perfect condition and merchantable quality we will endeavour to refund you within 3 days of cancellation. During busy periods this can take a bit longer, but in all instances, it will be done before 7 days have passed.

International Currency Pricing

All products listed on the shop.enduroworldseries.com website are listed in GBP currency. For all other currency listings, we use a daily currency exchange rate from the European Central Bank to convert the GBP price to your specified currency. This is an indication of our price only as PayPal and your Credit Card or Bank will charge your account at their chosen exchange rate on that given day. EWS cannot be held responsible for the variation of price charged to your card/account. 

Guarantee

All products sold on shop.enduroworldseries.com are covered by a minimum 1 year Manufacturers Guarantee for defects in manufacture and materials. This does not affect your statutory rights.

Item Descriptions, Images and Pricing

Errors and omissions excepted, Product images may occasionally differ from the actual item due to colour variations from manufacturers and colour/size options. EWS reserves the right to change descriptions, pictures and prices at any time and without prior notice. Every effort is made to ensure the accuracy of the website. EWS will not be held responsible for costs incurred due to errors or omissions within the website.

Credit Card Security

Payment is taken using Shopify Payments / Stripe or PayPal. This system is fully secure and encrypted unlike many of our competitors, we will never even see your credit card details so there is no chance of fraud through third party access to you details.

When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Finally, But Importantly

Dangerous Sports: Mountain Biking is an extremely dangerous sport and participating in it may lead to serious injury or death of yourselves and/or 3rd parties. EWS accepts absolutely no liability for any such injuries, deaths or other costs incurred as a result of said injuries whilst using products purchased from the EWS online shop.